Zoolari

Frequently Asked Questions (FAQ)

My order hasn't arrived yet. What do I do?

Once your order is dispatched, you will receive a tracking number via email and whatsapp message. You can track your package through the courier's website.

How long will my jewellery last?

On average, gold plated jewellery can last upto two years before the gold plating begins to wear down.

How can I return/exchange my order?

All items you ordered are final - we do not offer returns or cancellations. We encourage customers to carefully review their order before completing the purchase.

However, exchanges are possible in certain cases, such as receiving a wrong or defective item. Please note that exchanges involve a small fee to cover handling and logistics.

For full details, please refer to our Refund Policy.

Do you ship internationally?

Coming SOON.

How soon will my order be delivered?

Orders are usually shipped within 24–48 hours, and delivery depends on your location. You’ll receive tracking details once dispatched.

Is Cash on Delivery (COD) available?

No